U-verse or at&t U-verse is a brand of triple-play telecommunications services in 22 U.S. states. Launched June 26, 2006, U-verse includes broadband Internet, IP telephone, and IPTV services.
SBC Communications (now AT&T Inc.) announced its plans for a fiber-optic network and IPTV deployment in 2004 and unveiled the name "U-verse" for the suite of network services on January 6, 2005. Beta testing began in San Antonio, in 2005, and AT&T U-verse was commercially launched June 26, 2006 in San Antonio. Later in 2006 the product launched in San Francisco, Hartford, Indianapolis, and other cities in their vicinity. On January 25, 2007, AT&T announced that U-verse was available to over 2.8 million households, and that year U-verse was launched in Milwaukee, Dallas, Kansas City, Detroit, Los Angeles, Cleveland, San Diego, and Oklahoma City.
U-verse Voice was added January 22, 2008, first available in Detroit. In 2008, U-verse availability approached 8 million households, and over 225,000 customers had been enrolled, with new installations reaching 12,000 per week. By 2009, 1 million U-verse Voice customers and 2.1 million U-verse TV customers had been enrolled.
At the end of 2011, U-verse was available to more than 30 million living units in 22 states, and U-verse TV had 3.8 million customers. By mid-2012, U-verse TV had 4.1 million customers, U-verse Voice 2.6 million, and U-Verse High Speed Internet 6.5 million.
By the 3rd quarter of 2012, U-verse had 4.3 million TV subscribers, 2.7 million Voice subscribers and 7.1 million High Speed Internet. This represents 7% growth quarter on quarter. The actual number of customers is lower, as most customers are subscribed to a bundle (e.g. TV+Voice) and are counted in both categories
In 3rd quarter of 2012 AT&T President John Stankey announced that U-Verse deployment was 'virtually over'.
On November 7, 2012 AT&T announced plans to expand and enhance its wireline IP network to 75 percent of all customer locations in its wireline service area by year-end 2015.
U-verse. Expand U-verse by more than one-third or about 8.5 million additional customer locations. The expansion is expected complete by year-end 2015.
U-verse IPDSLAM. The company plans to offer U-verse IPDSLAM service to 24 million customer locations in its wireline service area by year-end 2013.
Speed Upgrades. The Project VIP plan includes an upgrade for U-verse to speeds of up to 75Mbit/s and for U-verse IPDSLAM to speeds of up to 45Mbit/s
U-verse uses a fiber-to-the-node (FTTN) or fiber-to-the-premises (FTTP) communications network, which uses fiber-optic connections to boxes either within a neighborhood or at each home's network interface device. High-speed digital subscriber lines with ADSL2+ or VDSL technology connect from FTTN nodes to the customers' premises. In order to qualify for the VDSL service the premises needs to be within about 3000–3500 feet of the VRAD. This distance can be extended to about 4500–5500 feet with the use of two-pair bonding and a 2Wire iNID system (model 3812 outside terminal, inside unit, and battery backup).
U-verse TV is delivered via IPTV from the headend to the consumer's receiver, required for each TV. Transmissions use digital H.264 (MPEG-4 AVC) encoding, compared to the existing deployments of MPEG-2 codec and the discontinued analog cable TV system. The receiver box does not have a RF tuner, but is an IP multicast client which requests the channel or "stream" desired. U-Verse TV supports up to 4 active streams at once. The system uses individual unicasts for video on demand, central time shifting, start-over services and other programs.
AT&T groups its general channels into progressive packages (U-family, U200, U300, and U450); each adds channels to the package before it, with rare exceptions. All subscribers receive at least the equivalent of the U-family package, which also includes 41 of the 46 Music Choice channels. Many U-family channels were also available on the historical U-basic package. The historical U400 package is identical to the U450 package except that U450 automatically includes the HD Services package.
Specialty channels are grouped into A la Carte packages, which can be combined with the general packages: The Sports Package; ESPN FULL COURT and ESPN GamePlan; Fox Soccer Plus HD; NBA League Pass; HD Services; HD Premium Tier; Paquete Español; and Adult. Paquete Español can be combined with a higher-tier package and is then called U200 Latino, U300 Latino, or U450 Latino. Additionally, channels grouped as Internationals are available A la Carte in language groups or singly, and a number of premium movie packages are available to premium package or higher-tier subscribers. High-definition TV technology is required to access HD channels.
Internet is provided to computers connected to the on-premises Ethernet cabling or wi-fi from the included residential gateway or DSL modem. Offered rates vary as follows:
| Tier | Technology | Downstream rate (range) | Upstream rate (peak) |
|---|---|---|---|
| Basic (historical) | ADSL2+ | 200 kbit/s - 768 kbit/s | 384 kbit/s |
| Express (historical) | ADSL2+ | 769 kbit/s - 1.50 Mbit/s | 384 kbit/s |
| Pro | VDSL | 1.56 Mbit/s - 3.0 Mbit/s | 1.0 Mbit/s |
| ADSL2+ | 512 kbit/s | ||
| Elite | VDSL | 3.1 Mbit/s - 6.0 Mbit/s | 1.0 Mbit/s |
| ADSL2+ | 768 kbit/s | ||
| Max | VDSL | 6.1 Mbit/s - 12.0 Mbit/s | 1.5 Mbit/s |
| ADSL2+ | 1.0 Mbit/s | ||
| Max Plus | VDSL | 12.1 Mbit/s - 18.0 Mbit/s | 1.5 Mbit/s |
| ADSL2+ | 1.0 Mbit/s | ||
| Max Turbo | VDSL | 18.1 Mbit/s - 24.0 Mbit/s | 3.0 Mbit/s |
The Max Plus service (then "Max 18") was announced in November 2008, and Max Turbo was announced in December 2009. Basic, Express, Pro, Elite and Max (VDSL) are usually available for self-installation. Max (ADSL2+), Max Plus, and Max Turbo can be self-installed if only one jack is connected for DSL (through a splitter installed by a technician), or splitter-free if no landline is sharing the pair. Conditions where the higher speeds are still attainable through use of filters or quality wiring to more than one jack occur much less often.
AT&T U-verse Voice is a voice communication service delivered over AT&T's IP network (VoIP). This phone service is digital and has a voicemail service found by dialing *98 from the home number. Customers subscribing to both U-verse TV and U-verse Voice are provided features such as call history on channel 9900, which displays the last 100 missed and answered calls on the customer's TV, and "Click to Call" from the TV history. U-verse Voice includes Caller ID, Call Blocking, Anonymous Call Blocker, and many other calling features. U-Verse Voice was first available in Detroit, on January 28, 2008.
U-verse uses the Alcatel-Lucent 7330 or 7340 Intelligent Services Access Manager (ISAM) shelf, also called a video-ready access device (VRAD), deployed either in a central office (CO) or to a neighborhood serving area interface (SAI). These models are both composed of circuit boards providing service, which are fed by fiber. FTTN (fiber to the node) systems use model 7330, which uses existing copper wiring to customers' homes, leading to distance limitations from the VRAD cabinet to the customer's home. The 7330 ISAM is an internet protocol DSL access multiplexer that supports VDSL and ADSL protocols. FTTP (fiber to the premises) systems use model 7340, which is mostly used in areas such as new neighborhoods or large-scale developments where fiber can be run to the household, removing the distance limitations of copper. The 7340 then connects to a serving area interface, which distributes service to homes in the neighborhood, via a dual strand fiber, which is then split into 32 customer fiber pairs. The fiber pairs are typically led into a customer's residence at the network interface device.
The VRAD typically connects upstream to an Alcatel-Lucent 7450 Ethernet service switch in the central office hub, then to the headend video hub office.
The customer premise equipment is provided by AT&T (leased for a monthly fee or purchased with a 1-year warranty), and includes a wireless router and modem, referred to as a residential gateway or internet gateway, as well as TV receivers made by Cisco and Motorola (including standard receivers, wireless receivers, and DVR receivers).
Gateway models frequently used include the 2Wire 3800, the 2Wire 3801, and the 2Wire iNID (including the 2Wire 3812 outside unit). The only VDSL gateway used is the 2Wire 3600. ADSL2+ installations are with Motorola's NVG510 internet gateway and, in the optional case for business customers, the Motorola 2210 or 2310 modem. There had been wide use of 2Wire's 2701 ADSL2+ gateway, but it was replaced by the NVG510, as the latter supported packet transfer mode (PTM), could be set on speeds higher than 6Mbit/s downstream (Elite), and was a Wireless N (2.4 GHz) wi-fi router. The EdgeMarc 250AEW (business) and Cisco E1000 and E1200 (residential) were tethered router solutions that were also replaced by the emergence of the NVG510.
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